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Staff Development Studios

The Staff Development Studios are hands-on training specifically designed for staff. Each year, we hear how important it is for Vision Source to provide training and education that will help elevate the skillset of staff across categories, be it in the optical, technical skills, or customer service & sales. Each session will be 50 minutes long with 10 minutes of transition time. Staff should come ready to learn and engage with participating vendors.

Fit Forward: The Art of Dispensing Specialty Fit Eyewear

Description: Designed for both new opticians and seasoned professionals seeking to fine-tune their skills, this course dives deep into the essentials of frame fitting. With nearly 40% of frame-wearers experiencing poor fit, this course offers practical guidance to help you elevate patient satisfaction through personalized fittings. Through engaging content and video demonstrations with diverse models, we’ll explore both poor and ideal fit examples, equipping you to address each patient’s unique needs and how to have the conversation. In about 30 minutes of education and 20 minutes of hands-on frame fitting, you’ll gain valuable insights and reminders to guide patients toward frames that match their face shapes, features, and sizes

Sponsored by: Tura

10:00 - 10:50 am

Elevating the Patient Experience: Best Practices for Promoting Second-Pair Sales

Join Dr. Brad Byergo for an insider’s perspective on how to elevate every patient’s experience and create meaningful connections that drive practice growth. In this session, Dr. Byergo will share the proven strategies and best practices he’s implemented to successfully promote second-pair sales in his own practice—and how you can apply these same principles to achieve similar results.

Sponsored by: EssilorLuxottica

10:00 - 10:50 am

Myopia Control 2026: Real Parents, Real Kids, Real Results

Description: Ever wonder what parents in your practice are thinking? See what questions they ask on social media groups. Work together to stay ahead of any hesitation and make plans to help as many children with myopia as possible. MiSight® 1 day delivers dependable, proven, and lasting myopia control.

Sponsored by: CooperVision

10:00 - 10:50 am

Feedback That Fuels Growth

Description: Feedback is one of the most valuable drivers of growth, no matter your role. Done well, it builds trust, improves performance, and strengthens relationships. Done poorly, it can discourage and disengage. In this session, participants will learn how to both give and receive feedback effectively — turning it into a tool for development rather than criticism. Through practical strategies and real-world examples, you’ll discover how to make feedback clear, constructive, and actionable while also building openness to receiving feedback with confidence and professionalism.

Sponsored by: Marcolin

11:00 - 11:50 am

Mastering the Nuance Audio Patient Journey

A Step-by-step guide to build confidence in presenting and dispensing the Nuance Audio portfolio. Support the 60 million Americans with mild to moderate hearing loss by offering a comfortable, all-in-one solution that provides clearer vision and sound.

Sponsored by: EssilorLuxottica

11:00 - 11:50 am

From Confusion to Clarity: Multifocal Mastery for Every Presbyope

Description: Hands on learning to best understand presbyopia and contact lens solutions and fitting.

Sponsored by: Alcon

11:00 - 11:50 am

Optimizing Optomap Imaging for Clinical Efficiency

This session equips Vision Source team members with techniques for capturing high-quality ultra-widefield and OCT retinal images using optomap® technology. Learn to troubleshoot common challenges, optimize patient positioning, and leverage OptosAdvance tools for enhanced clinical insights.

Sponsored by: Optos

1:00 - 1:50 pm

Brand portfolio, assortment strategy, and marketing for Frame Dream to help practices elevate their optical.

This session will drive success, streamline operations, and support meaningful growth for the practice.  We will discuss the best ways to elevate the optical.

Sponsored by: Frame Dream

1:00 - 1:50 pm

Our Eyes - Windows to the World

Description: This presentation discusses how omega-3 fatty acids and carotenoids support long-term eye and vision health. We’ll cover what each nutrient does, why they matter, and touch on key findings from recent research, all in a clear, easily digestible way. 

Sponsored by: Nordic Naturals

1:00 - 1:50 pm

Eyes on the Prize: Business Wins Through Team Brilliance

Description: Unlock the power of team-driven strategy. This course helps optometric teams define their business vision, identify key success drivers, and turn plans into measurable results. It’s all about aligning minds, tracking progress, winning together and having some fun in the process.

Sponsored by: ABB Optical

2:00 - 2:50 pm

Managing Myopic Patients in Your Practice with Essilor Stellest lenses.

Essilor® Stellest® lenses are the first myopia management ophthalmic lenses to receive FDA market authorization in the USA. We will explore the technology behind them, how to fit them, and follow-up care.

Sponsored by: EssilorLuxottica

2:00 - 2:50 pm

Confident Conversations: Helping Patients Choose Value, Convenience & Care With Annual Supplies

Join this practical session designed to strengthen your skills in communicating with ease and confidence—leading to better patient outcomes and increased satisfaction.

Sponsored by: Alcon

2:00 - 2:50 PM

ERG Made Easy: Hands-on RETeval Masterclass

Description: This practical, hands-on workshop will teach you how to expand the use of your RETeval handheld ERG confidently and consistently. Learn best practices to identify appropriate patients, integrate testing into your workflow without disruption, and perform functional assessments to deliver meaningful clinical insights.

Sponsored by: LKC

2:00 - 2:50 pm

Confident Conversations: Elevate Your Contact Lens Patient Communication Skills

Description: Join this practical session designed to strengthen your skills in communicating with ease and confidence—leading to better patient outcomes and increased satisfaction.

Sponsored by: CooperVision

3:00 - 3:50 pm

Hands on Application, Removal and Care of Scleral Lenses

Description: This course is designed to provide practical tips and tricks to help create the best experience. Hands-on instruction will give the attendees ideas on how to help their patients insert and remove and care for various lens designs with a strong focus on scleral lenses. There are multiple ways to help patients apply, remove and care for scleral lenses.

Sponsored by: ABB Optical

3:00 - 3:50 pm

Optimizing the Optical: Leveraging Frame Selection and Inventory Management to Drive Growth and Patient Satisfaction

This session is designed to help elevate your optical performance through smarter frame assortment planning and inventory management. You'll learn how to build a curated frame selection that resonates with your patients and drives sales. You'll also learn how to put these strategies into action through proven resources and support programs, such as EssilorLuxottica360.

Sponsored by: EssilorLuxottica

3:00 - 3:50 pm

The Eye Care Teams Guide to Managing the Dye Eye Patient Journey

Description: The eye care team plays an important role in the dry eye patient journey. Eye care technicians and staff are the front lines.  This presentation will include information, tips and resources to help avoid speedbumps to save time and help to relieve pain points to make engagement with dry eye patients easier.

Sponsored by: Peeq

3:00 - 3:50 pm

Fit Forward: The Art of Dispensing Specialty Fit Eyewear

Description: Designed for both new opticians and seasoned professionals seeking to fine-tune their skills, this course dives deep into the essentials of frame fitting. With nearly 40% of frame-wearers experiencing poor fit, this course offers practical guidance to help you elevate patient satisfaction through personalized fittings. Through engaging content and video demonstrations with diverse models, we’ll explore both poor and ideal fit examples, equipping you to address each patient’s unique needs and how to have the conversation. In about 30 minutes of education and 20 minutes of hands-on frame fitting, you’ll gain valuable insights and reminders to guide patients toward frames that match their face shapes, features, and sizes

Sponsored by: Tura

4:00 - 4:50 pm

Next-Gen Eye Care: Innovation That Delivers Comfort and Convenience

Description: Practical resources to enhance the patient experience; introducing new technology.

Sponsored by: Alcon

4:00 - 4:50 pm

Cause Marketing: Driving Patients into Practices

Learn how cause marketing like Two Blind Brothers x L’Amy America 2BB optical can help practices drive reactivation with patients out of the practice between 13-60 months without any marketing cost to the doctor.   

Sponsored by: L'Amy

4:00 - 4:50 pm

Build Patient Loyalty and Financial Independence With Your Own Vision Plans

VisionHQ helps practices attract, retain, and grow their patient base without the limitations or dependency of traditional insurance. Through features like customizable vision plans for every patient, guaranteed plan payments, marketing tools like CommunityCONNECT and team incentives, VisionHQ makes membership plans easy for the entire staff and valuable for patients. Designed for independent optometry with single or multi-location practices, VisionHQ helps you create predictable revenue, strengthen patient relationships, and simplify operations through automation.

Sponsored By: Vision HQ

4:00 - 4:50 pm

Next-Level Pretesting: Driving Workflow, Revenue, and Confidence with OMNIA™ Autorefraction. Keratometry. Tonometry. Pachymetry — All in One Intelligent Platform.

Empower your team to capture more than just images—capture insight. In this hands-on staff development session, learn how the Maestro2 Advanced Retinal Imaging System simplifies OCT and fundus photography through one-touch automation and intuitive workflow. We’ll cover image acquisition tips, scan interpretation basics, and how to leverage advanced imaging tools for enhanced diagnostics, patient education, and practice efficiency.

Sponsored by: Topcon

4:00 - 4:50 pm

Beyond Your Eyes!

Description: This engaging learning experience will explore the uses of Pure&Clean, both in the clinic and beyond! Pure&Clean is more than a single-use product—it’s a therapeutic solution that supports: · Patient outcomes (Dry Eye, blepharitis, infections) · Practice efficiency (fewer products, better results) · Cost control (affordable, versatile, effective) This session will build on the uses, the science behind the product, and testimonials from ODs, Staff, and Patients.

Sponsored by: Pure & Clean

8:00 - 8:50 am

Master the Liquid Lens Refraction: Hands-On Skills for Technician-Led 3-Minute Refractions and Smart Case Management 

Build on Dr. Ryan Smedley's inspiring presentation and get hands-on with the tech transforming his high-efficiency practice: the Essilor Vision-S 700 Immersive Refraction Station. This relaxed, interactive follow-on session lets technicians and practice managers master practical skills to refine workflows, deliver fast, accurate refractions, and handle real-world scenarios confidently. 
Multiple units and expert product specialists will guide you through focused demonstrations in a low-key setting—perfect for asking questions, practicing techniques, and experiencing the device firsthand (far better than the crowded show floor). 

Sponsored by: EssilorLuxottica Instruments

8:00 - 8:50 am

Elevating Care Through Personalized Dynamic Lens Recommendations

Explore how light and shifting consumer expectations influence visual comfort and performance, while also mastering a new approach to personalize dynamic lens recommendations through benefit-led storytelling that elevates the in-store experience. 

Sponsored by: Transitions

8:00 - 8:50 am

Supporting Scleral Lens Patients: A Team Approach to Care

Description: This brief training introduces foundational scleral lens concepts, clinical relevance, and practical tips for optometric staff—including contact lens technicians, opticians, and front office personnel—so they may support scleral lens patients and streamline care. Perfect for those looking to become confident, in-office scleral lens advocates.

Sponsored by: CooperVision

8:00 - 8:50 am

Neurolens - Where Clinical Excellence Meets Patient Satisfaction

Description: Join Ric Peralta and Heather Martin to get answers to your teams, and patients, most frequently asked questions and discuss why Neurolens can help your practice and team reach the next level by maximizing your patient flow to achieve next level patient outcomes.

Sponsored by: Newton

7:30 - 8:20 am

Optimizing Every Visit: How to Grow Annual Supply Sales with Confidence

Annual supply sales are one of the most effective ways to boost both practice revenue and patient satisfaction — yet many opportunities go untapped. In this session, your team will learn proven strategies to confidently present annual supplies, overcome common objections, and effectively communicate the value of convenience, savings, and better eye health. We’ll walk through real-world examples, role-play key conversations, and share tools available to Vision Source members.

Sponsored by: Nassau OOGP

7:30 - 8:20 am

The Hybrid Team: How Remote Support Boosts Growth and Cuts Burnout

Description: Staffing challenges are one of the biggest barriers to great patient care. Across the country, leading Vision Source practices are rethinking how work gets done by building hybrid teams, blending in-office staff with trained virtual assistants who handle phone calls, billing, scribing, and more. This model lightens workloads, reduces stress, and helps every team member focus on what matters most: the patient experience. In this session, you’ll hear real examples of practices that have grown revenue, created smoother, less stressful workflows, and improved patient satisfaction through reliable remote support, proving that when your team has the right help, everyone wins.

Sponsored by: TEEM

7:30 - 8:20 am

Luxury Eyewear Sales & Psychology

Description: Enhance your knowledge and dive into the science and psychology of independent luxury eyewear with an exclusive training session from DITA. We will explore the artistry, innovation, materials, and craftsmanship that define luxury eyewear, discovering what makes it exceptional and how it can help distinguish your practice from the competition.

Sponsored by: DITA

7:30 - 8:20 am

Experience Real Red-Light Therapy: Professional In-Office Treatment – Patients Can't Order This Online Experience Real Red-Light Therapy: Professional In-Office Treatment – Patients Can't Order This Online

Discover how red-light therapy can elevate patient care and create a uniquely differentiated in-office experience. Experience the treatment firsthand to gain a deeper understanding of its impact, comfort, and value.

Sponsored by: EssilorLuxottica Instruments

8:00 - 8:50 am

Transitions Certified Live

Become a Transitions Expert by expanding your knowledge with insights from industry leaders on photochromics, light management solutions, and the latest innovations. Boost your confidence and sharpen your expertise to prove that there are no barriers to recommending light management solutions, which will ultimately improve patient satisfaction. By completing the course, Vision Source Transitions Experts will also receive:  an evaluation pair of Transitions GEN S lenses, a certificate recognizing your Transitions® Expert status, an opportunity to have your practice recognized as a Certified Provider, entry to participate in the Points Plus program, where you are eligible to receive patient merchandising tools to elevate your practice. 

Sponsored by: Transitions

8:00 - 8:50 am

From Consultation to Conversion: Selling the Story

Description: Transform everyday consultations into engaging, story-driven experiences that build trust and drive sales. This session will help you connect each patient’s lifestyle and personality to the distinctive stories behind each pair of eyewear. Learn how to guide conversations naturally, present frames with confidence, and turn style storytelling into measurable results.

Sponsored by: Marcolin

8:00 - 8:50 am

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