Postponment of The Exchange^® 2020

Dear Vision Source Member:

As previously communicated, we are closely monitoring the COVID-19 situation to ensure we take the appropriate actions to protect the well-being of our Vision Source members, vendors, and Vision Source team members. As a result, we have made the decision to postpone The Exchange® 2020 to a later date. We do not take this decision lightly and are confident it is the right decision for everyone involved. A new date will be announced in the coming days as soon as details are finalized. 

Once the new date is announced, all current registrations for the event (staff, guest, Saturday night event, etc.) will be applied automatically, on behalf of our attendees. Any attendees unable to attend the rescheduled event will be eligible for a refund.  

Additionally, we are excited to announce that we will be hosting a Virtual Exchange this spring to ensure that our members and vendor partners have an opportunity to engage and take advantage of the exclusive Exchange offers for Vision Source members. We will also be announcing a number of new programs that we are excited to share with our membership.

With respect to Phoenix travel arrangements, there is no need to cancel any hotel bookings which were made through the official The Exchange® 2020 hotel partners as this is being handled by Vision Source. However, if you booked your hotel directly/outside of the official The Exchange 2020 site, you will need to cancel. Please work directly with your airline carrier to cancel your air travel. Most airlines are understanding of the COVID-19 situation and have updated policies in place to waive any change or cancellation fees. Please contact customer service for questions or inquiries at 800-424-5249 or exchange@visionsource.com.

Again, we will announce the new date in the coming days when all details are finalized. We look forward to welcoming you to the Virtual Exchange and remain committed to making The Exchange 2020 the best ever. We are encouraged by registration numbers, which have exceeded our expectations in 2020, the year of vision. Thank you very much for your support.

For the most current information from the Centers for Disease Control and Prevention regarding coronavirus in the United States, click here.

Sincerely,