Staff Development Studios
The Staff Development Studios are hands on training specifically designed for staff. Each year we hear how important it is for Vision Source to provide training and education that will help elevate the skillset of staff across categories be it in the optical, a technical skill or customer service & sales. These courses will take place on Wednesday concurrent with continuing Education. Each session will be 50 minutes long with 10 minutes of transition time. Staff should come ready to learn and engage with participating vendors.
Wednesday, April 19
Staff: The most important advocates for eye care hygiene and product implementation (10:00 - 10:50 am)
Description: Patients get lots of information from their doctors during a visit, but staff are the main points of contact at any clinic. Come learn how your role in patient care integrates with Pure&Clean products!
Maximizing Multiple Pair Percentages (10:00 - 10:50 am)
Description: Learn actionable advice on the key methods for fortifying your sales strategy. We’ll cover what software to use to improve ordering efficiency, sales techniques that work even if you’re short-staffed, important benchmarks to monitor, and best practices and strategies for increasing your multiple pair percentages.
OpiLight Tech Certification (11:00 - 11:50 am)
Description: Get OptiLight Certified by the Lumenis Clinical team
Refresh Direct (11:00 - 11:50 am)
Description: How to sell Refresh drops out of your office. Provide you patients with the convenient, value-added customer care.
Working Smarter, Not Harder Utilizing Emotional Intelligence (11:00 - 11:50 am)
Description: Dr. Maggie Sass, PhD. will explore the four core skills of emotional intelligence: Self-Awareness, Self-Management, Social Awareness and Relationship Management. We will discuss how these skills apply to your everyday work environment and how you can be more efficient and effective in your offices.
Lunch Break (Noon)
The Gold Standard of Customer Experience (1:00 - 1:50 pm)
Description: We will start this course with a quick DISC® personal assessment to help determine how you work best in the workplace. DiSC® is a personal assessment tool used by more than one million people every year to help improve teamwork, communication, and productivity in the workplace. With that information, we will cover how you can achieve the gold standard of customer experience utilizing your personal strengths.
Don't Be Afraid, It's Only Selling! (1:00 - 1:50 pm)
Description: Join Robert Bell, of EyeCoach, for the workshop that will change your perspective on Selling and will change your professional life! It will make your communications with your patients more powerful. You will learn how to ask very simple yet compelling questions, you'll learn how to overcome any objection with 5 words or less, you'll learn how to have your patient close the sale (so you don't have to) and you'll learn how to blow away your multiple pair sales!
VIVA success in Toric and Multifocal contact lens fitting. (1:00 - 1:50 pm)
Description: Two of the biggest ways to grow your contact lens practice are elevating toric and multifocal fitting. In this session led by an NCLE-certified optician, you will learn about CooperVision’s toric and multifocal lens designs and how to increase your confidence in prescribing them.
Hands-on training with Dry Eye and Myopia Management with Oculus (1:00 - 1:50 pm)
Description: Oculus will host hands-on training with Dry Eye and Myopia Management procedures.
Door-to-Door: Seeing Your Practice Flow as a Patient (2:00 - 2:50 pm)
Description: The staff perception of a patient’s experience in a practice rarely matches up to the reality. Step into the shoes of a patient and see your practice flow from a fresh—and critical—perspective: that of your customers. Credit towards Neurolens Champion and Center of Excellence (COE) certifications
Become an Expert in Frame & Lens Fitting (2:00 - 2:50 pm)
Description: In this session EssilorLuxottica will provide you with the fitting tools and frames to learn hands on, with ABO certified opticians, the tricks of the trade. You will leave this course feeling confident in fitting your patients in the perfect frame and lens solutions.
SOS........ Save Our Staff, Minimize staff time with Focus on Contact Lens (2:00 - 2:50 pm)
Description: Work smarter - not harder! Successful implementation of your contact lens strategy at the practice level can reduce staff overload, eliminate time consuming phone calls and front desk congestion, and enhance staff productivity. Be a part of this hands-on session designed to make your job easier, and your CL activities more profitable and enjoyable.
Practice Elevation Program (3:00 - 3:50 pm)
Description: Best Practices to Optimize the Patient Journey to enhance the patient experience and drive sales
Customize Your Approach For Your Patient (3:00 - 3:50 pm)
Description: Is it possible to know something about a customer without knowing anything about them? In this course, we will review how we prejudge our customers by their outward appearance and most of the time we’re wrong. Together we’ll uncover new ways to gain information about our customers to understand their needs and their communication styles. All why learning how to become exceptional at mastering different sales techniques.
Certify Live as a Transitions® Specialist Part 1 of 2 (3:00 - 3:50 pm)
Description: Join us to gain expertise and get recognized! As a Transitions® Specialist, you will be expertly versed in how light sensitivity impacts overall eye health, talking to patients to identify light sensitivities and recommending the full portfolio of Transitions® Light Intelligent Lenses™. Part 1 of 2. You must attend both sessions to become a Transitions® Specialist. Transitions Certified Specialists receive:
- A framed certificate recognizing your Specialist status*
- A lapel pin to wear in the office*
- A digital badge and certificate to showcase on social media
- Shipped materials available to eyecare professionals within the United States only.
Become an expert at working with EyeMed (3:00 - 3:50 pm)
Description: Vision insurance is an important aspect of an optometry and ophthalmology practice, both from a patient perspective and business profitability standpoint. Navigating through the insurance process can sometimes be tricky, but working with a managed vision care partner that you know and trust can make it more seamless.
During this 45 minute session, EyeMed will deep dive topics to help you successfully navigate the end-to-end provider experience, and across the various member and client benefits. Get ready to become an expert at working with EyeMed. Join us for some promo items and giveaways!
The Art of Telling Your Story (4:00 - 4:50 pm)
Description: What's your story? Do you know what it is? Do you know how to tell it? Does your staff know how to tell your story? Do you know how to capture and retain your patient's attention? Do you know how to inspire? Join Robert Bell, of EyeCoach and author of over 100 articles, for this humorous workshop and learn the Art of Telling Your Story. You'll leave smiling and inspired!
Viva your best retinal imaging (4:00 - 4:50 pm)
Description: optomap®, the ONLY single-capture ultra-widefield (UWF™) retinal image is fast, patient friendly, and clinically valuable. High quality images help your doctor see more and engage patients in their eye health. This course will help you capture and review the best possible UWF images.
Certify Live as a Transitions® Specialist Part 2 of 2 (4:00 - 4:50 pm)
Description: Get the expertise and get recognized! As a Transitions® Specialist, you will be expertly versed in how light sensitivity impacts overall eye health, talking to patients to identify light sensitivities and recommending the full portfolio of Transitions® Light Intelligent Lenses™. Part 2 of 2. You must attend both sessions to become a Transitions® Specialist. Transitions Certified Specialists receive:
- A framed certificate recognizing your Specialist status*
- A lapel pin to wear in the office*
- A digital badge and certificate to showcase on social media
- Shipped materials available to eyecare professionals within the United States only.
Emotional Intelligence (5:00 - 5:50 pm)
Description: Recognizing, understanding and diffusing emotionally charged situations to advance practice goals and delight patients.
Life Isn’t Perfect But Your Optical Can Be...Frame Dream Delivers! (5:00 - 5:50 pm)
Description: Join this session to understand how the newest tools from Frame Dream can streamline processes, free up your time from boring, administrative tasks, and delight your patients.
When your patients shop before they arrive - your capture rate goes through the roof! When staff members function as brand managers rather than stock clerks, the Optical becomes a vibrant retail experience.
Start your Exchange off right by hanging out with the Frame Dream team! "
Reduce Staff Time and Increase Revenue with ABB Verify technology (5:00 - 5:50 pm)
Description: We know that ABB Verify can help improve your practice’s revenue, while improving staff efficiency, practice productivity and patient retention. Understanding how ABB Verify communicates with your patients and verifies benefits is your key to success!